This English translation is provided for information purposes only. The legally binding text is the Turkish version.
1. General Information
At Paksoy Kuyumculuk we aim to give our customers the fastest, safest and highest-quality delivery service. Your orders are packed with care and sent through trusted courier companies.
2. Order and Shipping Process
Order Confirmation
The order placed by the customer on the Site is registered in the system automatically once payment has been approved and stock availability confirmed. The details of the shipping process are sent to the customer in the order confirmation email and an SMS notification.
Preparing the Parcel
Once the order is confirmed, the products go through quality control and packing. The packed products are then sent to the warehouse to be collected by the contracted courier company.
3. Delivery Time
Your order is dispatched within 3 business days at the latest after it is confirmed.
The delivery time may vary depending on the region served by the courier company:
- Major cities: 1-3 business days
- Other regions: 3-7 business days
Delivery may take longer during holiday periods or in exceptional circumstances; our customers will be informed in such cases.
4. Shipping Fees
The shipping fee is calculated on the basis of the order total, the delivery address and the shipping method selected. The applicable shipping fee is presented to the customer during order confirmation.
Free shipping may be offered on orders above a certain amount; these details are announced and kept up to date on the Site.
5. Passing of Risk
Risk and title in the products pass to the customer from the moment they are received from the courier company. The customer should check the product at the moment of delivery; if damage or a missing item is found, they must inform the courier officer before signing for the delivery.
6. Damaged or Missing Products
If damage, a missing item or a discrepancy is noticed in the packaging or in the product during delivery:
- Inform the courier officer before accepting the product
- Contact our customer service at info@paksoykuyumculuk.com within 48 hours of delivery at the latest
We will start the necessary return, exchange or compensation process for damaged or missing products.
7. Parcel Tracking Details
The tracking number for your parcel is sent to you together with the order confirmation email or SMS. With this tracking number you can follow the current status of your order on the courier company's website or mobile app.
8. Customer Responsibilities
The accuracy of the delivery address, phone number and other contact details given when placing the order is the customer's responsibility. Paksoy Kuyumculuk accepts no liability for delays or delivery problems caused by incorrect, incomplete or out-of-date information.
9. Policy Changes
Paksoy Kuyumculuk reserves the right to update its shipping and delivery policies in line with developments in its business processes, legal regulations or the need to improve service quality. Changes will be announced on the Site.
10. Contact
For questions, suggestions or complaints about the shipping process:
- Email: info@paksoykuyumculuk.com
- Phone: +90 543 321 84 70
- Contact Form: our contact page
